Your privacy is important to us. This policy explains how we collect, process, transfer, secure, and store your data. We are responsible for the processing of personal data as described in this privacy statement.
Personal Data We Process
We process your personal data when you use our services and/or when you provide this information to us yourself. Below is an overview of the personal data we process: – First and last name – Email address – Telephone number – Internet browser and device type
How We Protect Personal Data
We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. If you believe that your data is not properly secured or if there are indications of misuse, please contact us so we can investigate the matter further.
Special and/or Sensitive Personal Data We Process
Our website and/or services are not intended to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore encourage parents to be involved in their children’s online activities to prevent data from being collected without parental consent. If you believe that we have collected personal data from a minor without permission, please contact us by email and we will delete this information.
Why and On What Basis We Process Personal Data
We process your personal data for the following purposes: – Sending newsletters and/or promotional material
– Contacting you by phone or email when necessary to provide our services – Informing you about changes to our services and products – Delivering goods and services – Analysing website behaviour in order to improve the website and tailor products and services to your preferences You are not obliged to provide your personal data. However, refusing the processing of certain data may make it impossible for us to provide certain services.
How Long We Retain Personal Data
We do not retain your personal data longer than strictly necessary to achieve the purposes for which it was collected. We apply the following retention periods: As long as you remain a customer, your data will be retained. When you are no longer a customer, your personal data will be deleted within 12 months, except for data we are legally required to keep, such as invoices and accounting documents. For prospects, personal data will be deleted 3 months after the last contact.
Sharing Personal Data with Third Parties
We only share personal data with third parties when necessary for the execution of our agreement with you or to comply with a legal obligation.
Use of Cookies
A cookie is a small text file stored in the browser of your computer, tablet, or smartphone during your first visit to this website. All information regarding the cookies we use can be found in our detailed cookie policy on this website.
Accessing, Modifying, or Deleting Your Data
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by us. In addition, you have the right to data portability. This means you may request that we send the personal data we hold about you in a computer file to you or another organisation designated by you. You may submit a request for access, correction, deletion, transfer of your personal data, withdrawal of consent, or objection to the processing of your personal data by contacting us via email. To ensure that the request has been made by you, we may ask you to provide a copy of your identity card by email or by post to our registered office. We will respond as quickly as possible, and no later than within four weeks. You also have the right to lodge a complaint with the Belgian Data Protection Authority: Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussel, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: contact@apd-gba.be
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